Reservations and Deposits
All bookings require a Security Deposit in addition to rental total as follows:
Indoor Use
Rental total less than $100 = $25 deposit
Rental total $101 – $300 = $50 deposit
Rental total $301 – $400 = $75 deposit
Rental total over $400 = $100 deposit
Any Outdoor Use = $100 deposit
This Security Deposit is payable the day the order is placed and is refunded when rental items are returned in good condition, but is not refunded if order is cancelled less than 60 days prior to the event or if items are damaged, lost or returned late. Also, if damage amount exceeds Security Deposit amount, customer will be charged the additional amount for replacement or repair of the damaged item(s).
Tent Bookings require an additional 25% Booking Fee that is non-refundable and is applied to the rental total. Tent prices include set-up and tear-down, but do not include delivery. Consult the Delivery Fees below for that information.
Payment
- All orders must be paid in full before release to customer.
- Orders that are to be delivered must be paid in full one week prior to delivery.
Setup and Teardown
If arrangements are made in advance, we do offer set up and tear down for an additional fee. Advance arrangements must be made for this service.
Instructions For Handling Table Linens and Cloth Napkins
Shake out remaining food and trash and place linens and napkins back in containter provided. Do not put linens or cloth napkins in plastic trash bags. Mildew can begin in less than 24 hours. All linens will be inspected upon return. If there is any damage – such as candle wax or burns – or stains that cannot be removed, customer will be charged. Minimum charge is $5.00 per cloth – maximum charge is total replacement cost.
Cleaning Instructions For China, Flatware, and Glassware
After use, all plates, cups, flatware and glassware MUST be rinsed under running water before being returned to the racks. Failure to remove food from these items will result in a cleaning charge.
General Use Instructions
- Use rental items with care at all times.
- All rental items used outdoors must be protected from rain by either putting them in a shelter or by covering them completely with a tarp.
- Use rental items only for their intended purpose.
- Gather all rental items into one location for pickup.
Delivery and Pickup
- Customer in-store pickup and return is always available on all items other than tents and dance floors.
- Delivery and pickup service is available at reasonable rates determined by location.
- Delivery and pickup charge does not include setup and tear down of any items other than tents and dance floor.
Standard delivery includes delivery of equipment inside the closest point of entry. Additional charges may apply for deliveries involving flights of stairs, long distance carries and after-hours pickup. Delivery of tent includes set-up and tear-down. Other equipment delivered with tent will be stacked underneath the tent.
Set-up and tear-down of tables and chairs is not included in rental price, but is available for an additional charge.
