The most frequently asked questions concerning our rental procedures.
How does the pricing work?
Most prices quoted are for a one day event. Weekend events are often considered one day. If you desire to use rental items for a longer period of time, we have weekly and monthly rates. All charges are for time out, whether used or not.
How and when do I pay?
Payment is due before items are released to customer. If items are to be delivered, payment is due two weeks prior to delivery. We accept cash, personal check with valid driver’s license, MasterCard, Discover, American Express and Visa.
When should I make my reservation?
Early planning ensures product availability. We do ask for at least 35% down for all orders over $400 to confirm a reservation. This amount down is your assurance that the items requested will be available on the day you request. For orders under $400 we ask that the balance be paid in full to reserve.
Is there a charge for delivery and pickup?
Delivery fees vary depending on location, time, and rental amount.
When will my equipment be delivered and picked up?
The general delivery and pickup dates and times will be noted on your Rental Contract at the time you place your order. We will confirm dates and times the week of delivery.
What time of day will my order be delivered?
Our trucks have multiple stops during the day. We recommend delivery the day before your event. Delivery schedules are set weekly and you will be notified of your delivery time.
Can I make changes to my order if it is being delivered?
Additions made 48 hours before delivery is scheduled are welcome, but subject to availability. Additions made after this time may cause a delay in your delivery or an additional fee.
What if I am not at home or on-site when the truck arrives to deliver or pickup?
If you know you will not be present, please call our office with instructions as to where the equipment is to be left. If you are not present and we have no instructions, it may cause a delay and an extra charge to you for rescheduling the truck.
What type of service can I expect when the truck arrives?
Standard delivery/pickup charges are for tailgate drop off. Our personnel are instructed to neatly stack all items in a mutually convenient location. Special containers are provided for china, glassware, etc., to ensure that you receive your items sanitized, undamaged and table-ready. Please make special arrangements with our office before delivery/pickup is made.
Will my equipment be set up and taken down?
Set up and take down are included for tent rental only. Set up and take down of other rental items is not standard, but is available for an additional charge. These arrangements MUST be made in advance of delivery and pickup.
What is my responsiblity for the equipment’s return?
Responsibility for equipment remains with the renter from the time of receipt until the time of return. Tables and chairs should be taken down, stacked and ready for pickup. All china, glassware, flatware, etc. should be rinsed food-free and re-packed in the same container in which it was received. Table linens and napkins should be refuse-free and dry to prevent staining and mildew. Damage to linens caused by mildew from return in plastic bags will result in charge-back to customer. Items not meeting these conditions are subject to additional fees.
What happens if something is broken, damaged or missing?
We charge full replacement cost for missing, broken or damaged (including weather damage) items. Make sure equipment is secured when not in use and protected from weather.