Payment
- All orders must be paid in full before release to customer.
- Orders that are to be delivered must be paid in full two weeks prior to delivery.
Setup and Teardown
If arrangements are made in advance, we do offer set up and tear down for an additional fee. Advance arrangements must be made for this service.
Instructions For Handling Table Linens and Cloth Napkins
Shake out remaining food and trash and place linens and napkins back in container provided. Do not put linens or cloth napkins in plastic trash bags. Mildew can begin in less than 24 hours. All linens will be inspected upon return. If there is any damage – such as candle wax or burns – or stains that cannot be removed, customer will be charged. Minimum charge is $5.00 per cloth – maximum charge is total replacement cost.
Cleaning Instructions For China, Flatware, and Glassware
After use, all plates, cups, flatware and glassware MUST be rinsed under running water before being returned to the racks. Failure to remove food from these items will result in a cleaning charge.
General Use Instructions
- Use rental items with care at all times.
- All rental items used outdoors must be protected from rain by either putting them in a shelter or by covering them completely with a tarp.
- Use rental items only for their intended purpose.
- Gather all rental items into one location for pickup.
Delivery and Pickup
- Customer in-store pickup and return is always available on all items other than tents, staging, water slides and dance floors.
- Delivery and pickup service is available at reasonable rates determined by location.
- Delivery and pickup charge does not include setup and tear down of any items other than tents, staging, water slides and dance floor.
Standard delivery includes delivery of equipment inside the closest point of entry. Additional charges may apply for deliveries involving flights of stairs, long distance carries and after-hours pickup. Delivery of tent includes set-up and tear-down. Other equipment delivered with tent will be stacked underneath the tent.
Set-up and tear-down of tables and chairs is not included in rental price, but is available for an additional charge.