RESERVATIONS & DEPOSITS

• In order to guarantee a reservation, a minimum Security Deposit is required.  This deposit is based on the total of the rental order and ranges from $25.00 to $100.00 and is payable at the time the order is placed.  This Security Deposit is in addition to the rental total and will not be applied as payment toward the total.  It is refundable in full when all items are returned in good condition and on time as specified in the Rental Contract.  It will not be refunded if items are damaged, lost or returned late.  If damage exceeds the amount of the Security Deposit, customer will be charged the additional amount for replacement or repair of the item.
• The Security Deposit is not refunded if the entire order is cancelled less than 60 days prior to the event.  Renters who do not pick up reserved items as specified on the Rental Contract lose their Security Deposit as well as any rental fee already paid.
• Tent rentals require a 25% Booking Fee in addition to a $100 Security Deposit.  This Booking Fee is non-refundable and is applied to the rental amount and is also due at the time the order is placed.

PAYMENT

• All orders must be paid in full before release to customer.
• Orders that are to be delivered must be paid in full one week prior to delivery.

DELIVERY AND PICKUP

• Customer in-store pickup and return is always available on all items other than tents and dance floors.
• Delivery and pickup service is available at reasonable rates determined by location.
• Delivery and pickup charge does not include setup and tear down of any items other than tents.

SETUP AND TEAR DOWN

If arrangements are made in advance, we do offer set up and tear down for an additional fee.  ADVANCE ARRANGEMENTS MUST BE MADE FOR THIS SERVICE.

INSTRUCTIONS FOR HANDLING TABLE LINENS & CLOTH NAPKINS

Shake out remaining food and trash and place linens and napkins back in containter provided.  DO NOT PUT LINENS OR CLOTH NAPKINS IN PLASTIC TRASH BAGS.  Mildew can begin in less than 24 hours.  All linens will be inspected upon return.  If there is any damage - such as candle wax or burns - or stains that cannot be removed, customer will be charged.  Minimum charge is $5.00 per cloth - maximum charge is total replacement cost.

CLEANING INSTRUCTIONS FOR CHINA, FLATWARE & GLASSWARE

After use, all plates, cups, flatware and glassware MUST be rinsed under running water before being returned to the racks.  Filled racks should then be placed back into plastic bags.  Failure to remove food from these items will result in a cleaning charge.

GENERAL USE INSTRUCTIONS

• Use rental items with care at all times.
• All rental items used outdoors must be protected from rain by either putting them in a shelter or by covering them completely with a tarp.
• Use rental items only for their intended purpose.
• Gather all rental items into one location for pickup